Warranty Terms & Conditions

  1. Kindly register at www.qrayled.com for online warranty registration.
  2. The warranty must be filled within 14 days of purchase otherwise the warranty is void.
  3. Warranty is effective from the date of purchase.
  4. The warranty period for products are as per below:-
  5. Standard Product

    1. Q-RAY™ LED Bulb (Incandescent Bulb Replacement - Cool & Warm) - 12 months from the date of purchase.
    2. Q-RAY™ LED Tube 4' and 2' (Fluorescent Tube Replacement - Cool & Warm) - 12 months from the date of purchase.
    3. Q-RAY™ MR16 LED Bulb (Halogen Bulb Replacement - Cool & Warm) - 12 months from the date of purchase.

    Premium Product

    1. Q-RAY™ DownLED - 24 months from the date of the purchase.
    2. Q-RAY™ MP400 LED Desk Lamp - 24 months from the date of purchase.

     

  6. When making a request for a warranty replacement, the purchase receipt from authorized seller or Q-RAY™ outlet plus the defect products need to be presented at our Customer Service or authorized seller within the warranty period.
  7. Warranty becomes null and void when any parts of the products are being tempered.
  8. The warranty does not cover:-
    1. Act of God, Floods, Natural Disaster, Lightning, Fire, Accidents.
    2. Pest Attacks.
    3. Negligence and misuse.
    4. Improper Installation & maintenance.
    5. Abnormal voltage which is not specified.
    6. Usage of private generator.
    7. Lost / Stolen.
    8. Normal Wear & Tear.
    9. Scratches on the lens.

     

  9. ItraMAS Tehcnology Sdn Bhd / Q-RAY™ reserve the rights to replace or not to replace the product upon technical inspection.
  10. Products would be based on 1 to 1 exchange. It would be of the same product quality or if the product is no longer in production, it will be replaced with another product of similar / equivalent value.