SHIPMENT POLICY via POSLAJU

Malaysia Purchase ONLY

  1. Products delivery between 3 – 7 working days
  2. Delivery address MUST be to a proper address with someone acknowledging the parcel during delivery. NO PO Box address will be entertained.
  3. All delivery charges are to be borne by consumer. This include Courier charges, Fuel surcharges, Handling surcharges, packing & Malaysia Government Tax.
  4. Product can be a mixture of Cool White and Warm White.
  5. All purchases are subject to current stock availability.
  6. Upon Out Of Stock situation after online purchase goes through, delivery would be delay. A call notification from Customer Service or an email notification would be send to the customer. This is to verify with purchaser if he/she still fine to proceed.

 

Any enquiry regarding product purchase via E-commerce, consumer is advice to email to customerservice@qrayled.com

 

REMINDER : Upon receiving your products, kindly register at www.qrayled.com for your warranty registration.

 

 

RETURN POLICY

A. APPLICABLE FOR ONLINE PURCHASES ONLY

 

Q-RAY™ will accept purchases sent back from customers. Products need to be received by us within 7 days of receipt of the shipment on the following conditions :-

  1. Incorrect or defective item(s) being delivered
  2. All items returned, needs to be in its original condition
  3. Printed confirmation slip to be provided as well
  4.  

    We will extend a full refund for the price of Q-RAY™ products that fulfills the above requirements. It would be of the same product quality or if the product is no longer in production, Q-RAY™ will replace with the next product upgrade.

     

    We regret that shipping cost for your purchase will only be refunded, if it has been established that the return Q-RAY™ products was due to an oversight on our part. The replacement products would be delivered between 3 – 14 working days depending on location. Upon Out Of Stock situation, delivery would be delay and an email notification would be send to the customer.

     

    Kindly return Q-RAY™ product item(s) to:

     

    ItraMAS Technology Sdn Bhd

    No. 1, Jalan PJU 8/5A,

    Damansara Perdana,

    47820 Petaling Jaya,

    Selangor Darul Ehsan, Malaysia.

    Tel : +603 - 7727 0979

     

    Monday to Friday 9:00 am to 6:00 pm

    Closed on certain Public Holiday

     

     

    B. APPLICABLE FOR RETAIL PURCHASE IN MALAYSIA ONLY

     

    Q-RAY™ will only accept returned products due to products failure under the general Warranty Terms & Contitions.

     

    Replacement product would need to be sent and collected from ItraMAS Technology Sdn Bhd, unless other arrangement has been made.

     

     

    Should you have any problems or inquiries regarding our Return Policy above, please feel free to drop us a note at customerservice@qrayled.com or call our Toll Free at 1800-88-7729.